5915 Hwy 152 E, Rockwell, NC 28138, US
About Custom Orders
Custom Orders
One of the most asked question is if I accept Special or Custom Orders for the finished primitive dolls of my pattern designs.
Yes I do! I would be happy to recreate any of my pattern designs.
All of my designs are a Limited Production or Limited Edition, which means I will only make an finished pattern design a certain number of times. I do this because, otherwise, I would always be busy making my older pattern designs and never have time to make and create new designs.
A Custom Order is considered on an individual basis and a few other factors:
- The Pattern Design and Limited Reproduction List
- The Quantity of Items Requested
- The Time line of when Items are Needed or Wanted
Requesting a Custom Order
Please send an Email or fill out the Contact Me Form with the following information about your Custom Order Request:
- A list of the Pattern Design Names you are interested in having made.
- The Quantity required for each Pattern Design.
- The timeline you will need the Finished Designs.
- Any Color change requests
- Zip Code for figuring out the correct Shipping Costs
- Any other pertinent information I may need to know
After I receive your Custom Order request, I will reply with the Design Prices, Shipping Costs, Time required to make design(s), and other important Custom Order details.
From there you will need to review the information provided and agree or make changes to your Custom Order.
Once you respond agreeing to all of the Custom Order details, I will create a Custom Order Listing especially for you detailing all of the agreed to information. I will notify you that the Custom Order is active and ready for purchase and payment.
Once I receive payment notification, I will then place your Custom Order in my line up of orders.
Custom Order Details
The following details apply to all Special or Custom Orders.
All Special or Custom Orders are to be paid in advance. No exceptions.
All of my finished pattern designs are individually handmade and may slightly vary from the original design picture. The sizes listed on all of my Pattern Designs are approximate and due to the nature of each one being Individually Handmade the item may be slightly smaller or larger than the size of the Original Design.
Due to the popularity of my designs I keep very busy with other Custom Orders, most of the time my turn around time to complete 1 or 2 finished primitive doll designs is about 3-4 weeks from the date of purchase and payment. If you are requesting a Custom Order with more than 1 or 2 finished primitive doll designs then the turn around time is taking up to 6-8 weeks. If your Custom Order is very large or if it is during busier times like the holidays (Halloween, Thanksgiving and Christmas) then it could take even longer to complete and ship a Custom Order.
All finished primitive doll designs are for decoration purposes only. They are not a Toy, nor are they intended for children due to small parts which are a possible choking hazard.
All Custom Orders are Non-refundable and All Sales are Final.
Custom Order Shipping
Custom Orders will be shipped no later then the agreed upon timeline. US Shipping or International Shipping Rates and Policies apply.
All Custom Orders are shipped via USPS Priority Mail with Insurance and Signature Confirmation. No exceptions!
Please review the company Policies and Terms for more information regarding my Shipping Policies and Policies governing all Custom Orders.
Custom Order Holiday Deadlines
If you are thinking about placing a Custom Order for any of my Primitive Finished Designs here are a few Deadlines for getting those orders in so that they will be ready and to you by the holidays and gift giving!
- Valentine's Deadline - Order no later than January 3rd
- St. Patrick's Day Deadline - Order no later than February 3rd
- Easter Deadline - Order no later than March 5th
- Mother's Day Deadline - Order no later than April 1st
- Father's Day Deadline - Order no later than May 7th
- Independence Day Deadline - Order no later than May 23rd
- Halloween Day Deadline - Order no later than September 5th
- Thanksgiving Day Deadline - Order no later than September 29th
- Christmas Day Deadline - Order no later than October 30th
If you are wanting your Custom Order for displaying or gift giving during a certain holiday or season then you may need to order sooner than the above deadlines.
All of these Deadline Dates are approximate time lines based on small Custom Orders of 1-4 items. If your Custom Order has more than 4 items then the Deadline Dates will be sooner than the listed ones. During Halloween, Thanksgiving and Christmas I tend to be much busier and the Deadline Dates are usually at least 8 weeks out to receive a Custom Order.
If you have any questions about a Custom Order please Email Me!